,
Shipping time guidelines are as follow:
UK (domestic) Shipping -
Standard Shipping (Royal Mail Tracked 48) - 2 day delivery, non tracked service - £2.50 or FREE on orders over £30
Next Day Delivery (Royal Mail Tracked 24) - Next working day delivery, fully tracked - £3.50 for all orders
United States Shipping -
North American Standard Delivery (Royal Mail 5 - 7 Working Days, Tracked) - 5-7 working days, fully tracked and signed - £4 for all orders - Free On Orders Over $50
North American Express Delivery (DHL Next Working Day, Tracked) - Next working day delivery, fully tracked and signed - £12 for all orders
Global Shipping -
Global Economy Delivery (Royal Mail 10 - 12 Working Days, Untracked) - 10-12 working days, non tracked service - £9 or FREE on orders over £70
Global Standard Delivery (Royal Mail 5 - 7 Working Days, Tracked) - 5-7 working days, fully tracked - £14 for all orders
Australia Shipping -
Australia Standard Delivery (Royal Mail 5 - 7 Working Days, Tracked) - 5-7 working days, fully tracked and signed - £4 for all orders - Free On Orders Over $50
North American Express Delivery (DHL Next Working Day, Tracked) - Next working day delivery, fully tracked and signed - £12 for all orders
European Shipping -
EU Standard Delivery (Royal Mail 3 - 5 Working Days, Tracked) - 3-5 working days, fully tracked - £4 for all orders - Free On Orders Over £40
EU Express Delivery (DPD 2 - 3 Working Days, Tracked) - 2-3 working days, fully tracked and signed - £15 for all orders
Secure and trusted checkout with
Shipping
We offer a lot of great shipping options for all over the world. Please see below all shipping methodsShipping time guidelines are as follow:
UK (domestic) Shipping -
Standard Shipping (Royal Mail Tracked 48) - 2 day delivery, non tracked service - £2.50 or FREE on orders over £30
Next Day Delivery (Royal Mail Tracked 24) - Next working day delivery, fully tracked - £3.50 for all orders
United States Shipping -
North American Standard Delivery (Royal Mail 5 - 7 Working Days, Tracked) - 5-7 working days, fully tracked and signed - £4 for all orders - Free On Orders Over $50
North American Express Delivery (DHL Next Working Day, Tracked) - Next working day delivery, fully tracked and signed - £12 for all orders
Global Shipping -
Global Economy Delivery (Royal Mail 10 - 12 Working Days, Untracked) - 10-12 working days, non tracked service - £9 or FREE on orders over £70
Global Standard Delivery (Royal Mail 5 - 7 Working Days, Tracked) - 5-7 working days, fully tracked - £14 for all orders
Australia Shipping -
Australia Standard Delivery (Royal Mail 5 - 7 Working Days, Tracked) - 5-7 working days, fully tracked and signed - £4 for all orders - Free On Orders Over $50
North American Express Delivery (DHL Next Working Day, Tracked) - Next working day delivery, fully tracked and signed - £12 for all orders
European Shipping -
EU Standard Delivery (Royal Mail 3 - 5 Working Days, Tracked) - 3-5 working days, fully tracked - £4 for all orders - Free On Orders Over £40
EU Express Delivery (DPD 2 - 3 Working Days, Tracked) - 2-3 working days, fully tracked and signed - £15 for all orders
RETURNS
Faulty item : We sincerely apologies if you have experienced any fault with your Nevaeh jewellery. Our customer service team would be happy to assist - Please contact us before returning your item to us, so that our team -can advise you of next steps and time frames for a refund or replacement item. A photo is always appreciated so we can speed up the process.
Exchange: If you would like to exchange an item you will need to return the original order to our office Any returned orders must be sent back within 14 days of receipt (UK and International deliveries). Please ensure that your returns are sent back in the condition that you receive them in, with the original packaging. Please note that for hygiene reasons we are unable to accept returns on earrings unless faulty.
Refund: We want you to be completely satisfied with your purchase. However, if the goods do not meet your expectations you may return the items within 14 days of receipt for a refund. (we recommend you use a tracked delivery service with proof of postage). Please note that you will have to bear the direct cost of returning the product. Once we’ve received your return, we’ll send you an email with an update. Returns are usually processed within seven working day, although this may vary during busy periods. Refunds will be issued to the original account used at purchase. Please note that international customs duties and sales taxes are NOT refunded for shipments outside the EU. Please ensure that your returns are sent back in the condition that you receive them in, with the original packaging. Please note that for hygiene reasons we are unable to accept returns on earrings unless faulty.
We cannot offer exchange or return for items that have been worn; if there are any signs of wear, we would not be able to accept the return.
Please include all of the following information in your returning package:
. your name
. order number
. reason for returning the item(s)
. whether you would like a refund or exchange.
Please send back the item to.
Nevaeh Jewellery
110 Canberra Road
Preston
PR25 3ET
Faulty item : We sincerely apologies if you have experienced any fault with your Nevaeh jewellery. Our customer service team would be happy to assist - Please contact us before returning your item to us, so that our team -can advise you of next steps and time frames for a refund or replacement item. A photo is always appreciated so we can speed up the process.
Exchange: If you would like to exchange an item you will need to return the original order to our office Any returned orders must be sent back within 14 days of receipt (UK and International deliveries). Please ensure that your returns are sent back in the condition that you receive them in, with the original packaging. Please note that for hygiene reasons we are unable to accept returns on earrings unless faulty.
Refund: We want you to be completely satisfied with your purchase. However, if the goods do not meet your expectations you may return the items within 14 days of receipt for a refund. (we recommend you use a tracked delivery service with proof of postage). Please note that you will have to bear the direct cost of returning the product. Once we’ve received your return, we’ll send you an email with an update. Returns are usually processed within seven working day, although this may vary during busy periods. Refunds will be issued to the original account used at purchase. Please note that international customs duties and sales taxes are NOT refunded for shipments outside the EU. Please ensure that your returns are sent back in the condition that you receive them in, with the original packaging. Please note that for hygiene reasons we are unable to accept returns on earrings unless faulty.
We cannot offer exchange or return for items that have been worn; if there are any signs of wear, we would not be able to accept the return.
Please include all of the following information in your returning package:
. your name
. order number
. reason for returning the item(s)
. whether you would like a refund or exchange.
Please send back the item to.
Nevaeh Jewellery
110 Canberra Road
Preston
PR25 3ET
Guaranteed to never fade, tarnish or lose its colour - even in the shower, sea, pool, wearing while training or exposed to sweat and heat - this necklace is built to last and has a gorgeous natural silver aesthetic.
