RETURNS AND EXCHANGES

 

 

Received a faulty item?

We sincerely apologies if you have experienced any fault with your Nevaeh jewellery. Our customer service team would be happy to assist - Please contact us before returning your item to us, so that our team -can advise you of next steps and time frames for a refund or replacement item. A photo is always appreciated so we can speed up the process.

Need to exchange?

If you would like to exchange an item you will need to return the original order to our office:

 

Nevaeh Jewellery Ltd

5 Nile Close

Ashton-On-Ribble

Preston

PR2 2XU 

Please include all of the following information in your returning package:

  • your full name                                         
  • order number
  • reason for returning the item(s)
  • the size/item you would like to exchange your item for

Any returned orders must be sent back within 14 days of receipt (UK and International deliveries). Please ensure that your returns are sent back in the condition that you receive them in, with the original packaging. Please note that for hygiene reasons we are unable to accept returns on earrings unless faulty. 

 

Please note: We are very happy to offer you an alternative size if your item does not fit however we are unfortunately unable to exchange goods for different items.

Want to make a return? 

We want you to be completely satisfied with your purchase. However, if the goods do not meet your expectations you may return the items within 14 days of receipt for a refund. (we recommend you use a tracked delivery service with proof of postage).

Once we’ve received your return, we’ll send you an email with an update. Returns are usually processed within seven working day, although this may vary during busy periods. Refunds will be issued to the original account used at purchase.

Please note that you will have to bear the direct cost of returning the product and this will not be included in your refund. We will not pay any custom charges on returned items, you will need to clear this in order for your return to be processed.

Please note that international customs duties and sales taxes are NOT refunded for shipments.

Please ensure that your returns are sent back in the condition that you receive them in, with the original packaging. 

Please note that for hygiene reasons we are unable to accept returns on earrings unless faulty. 

Please include all of the following information in your returning package:

  • your full name                                         
  • order number
  • reason for returning the item(s)
  • whether you would like a refund or exchange.

Please send back the item to:

Nevaeh Jewellery Ltd

5 Nile Close

Ashton-On-Ribble

Preston

PR2 2XU

PR25 3ET