What Will You Receive?
Our mystery item feature allows you to receive a random product from Nevaeh at a fraction of the price!
Please Note: Mystery Items Are Non Re-Fundable
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We offer a lot of great shipping options for all over the world. Please see below all shipping methods
Shipping time guidelines are as follow:
UK (domestic) Shipping -
Standard Shipping (Evri 2 Day Tracked) - 2 day delivery, tracked service - £2.50 or FREE on orders over £70
Next Day Delivery (Evri Tracked 24) - Next working day delivery, fully tracked - £3.50 for all orders
European Shipping –
EU Standard Shipping (Evri DDP) – 3-5 working days, duties & taxes paid. Or FREE for orders over €70
EU Express Delivery (DHL Express, Tracked) – 2-3 days delivery, fully tracked and signed - £12 for all orders
USA & International Shipping -
North American Standard Delivery (DHL, Tracked) - 5-7 working days, fully tracked and signed - £3.5 or Free On Orders Over $70
North American Express Delivery (DHL Express, Tracked) – 2-3 days delivery, fully tracked and signed - £12 for all orders
Australia Shipping -
Standard Delivery (DHL, Tracked) - 5-7 working days, fully tracked and signed - £3.5 or Free On Orders Over $70
Express Delivery (DHL Express, Tracked) – 2-3 days delivery, fully tracked and signed - £12 for all orders
Global Shipping -
Please note for any European orders over the value of 150euro, will be subject to the relevant VAT & duty rates.
For All EU orders under 150euros VAT & Duty is covered through IOSS.
November & Black Friday:
During this period, we experience an extremely high number of orders and processing may take up to 5 days with our couriers also expected to have slightly longer delivery times. Please only contact our customer service with an order or delivery query after 7days of ordering. Thank you for the continued support.
for UK & EU orders You can also download the EVRi app and take control of your delivery. Perfect for tracking and diverting parcels. Receive proactive notifications and
take advantage of ‘find a drop off point’.
Faulty item : We sincerely apologies if you have experienced any fault with your Nevaeh jewellery. Our customer service team would be happy to assist - Please contact us before returning your item to us, so that our team -can advise you of next steps and time frames for a refund or replacement item. A photo is always appreciated so we can speed up the process.
Exchange: If you would like to exchange an item you will need to return the original order to our office Any returned orders must be sent back within 14 days of receipt (UK and International deliveries). Please ensure that your returns are sent back in the condition that you receive them in, with the original packaging. Please note that for hygiene reasons we are unable to accept returns on earrings unless faulty.
Refund: We want you to be completely satisfied with your purchase. However, if the goods do not meet your expectations you may return the items within 14 days of receipt for a refund. (we recommend you use a tracked delivery service with proof of postage). Please note that you will have to bear the direct cost of returning the product. Once we’ve received your return, we’ll send you an email with an update. Returns are usually processed within seven working day, although this may vary during busy periods. Refunds will be issued to the original account used at purchase. Please note that international customs duties and sales taxes are NOT refunded for shipments outside the EU. Please ensure that your returns are sent back in the condition that you receive them in, with the original packaging. Please note that for hygiene reasons we are unable to accept returns on earrings unless faulty.
We cannot offer exchange or return for items that have been worn; if there are any signs of wear, we would not be able to accept the return.
Please include all of the following information in your returning package:
. your name
. order number
. reason for returning the item(s)
. whether you would like a refund or exchange.
Please send back the item to.
Unit 4, Cropper Close
White hills business park
Our Nevaeh Promise to you.
Our lifetime warranty covers all our claims that will not happen with your purchase. We guarantee our jewellery will never fade, tarnish, or lose its colour. That includes in the shower, sea, pool, wearing while training or exposed to sweat and heat. Our jewellery is built to last. However, should it tarnish, we will replace it for free. Just send an email with your order number & a photo to our customer service team firstname.lastname@example.org & we will be there to help.